Shipping policy

Shipping Policy

US-Gifts “Stores Matrix 4U”

Last updated: 10th, Jan 2026

At US-Gifts Stores Matrix 4U, we work with multiple trusted vendors and fulfillment partners to bring you unique and customized gift products. Please read our shipping policy carefully to understand how orders are processed and delivered.

1. Order Processing Time

  • Orders are processed within 2–10 business days, depending on the product and supplier.
  • Processing time includes order verification, customization (if applicable), quality checks, and handover to the shipping carrier.
  • Orders are not shipped or delivered on weekends or public holidays.

2. Shipping Origin

Our products ship from multiple locations, including:

  • United States
  • Canada
  • China
  • Other international vendor warehouses

The shipping origin depends on the vendor supplying your selected product.

3. Shipping Rates

Shipping costs are calculated at checkout based on:

  • Product type
  • Vendor
  • Shipping destination
  • Shipping method selected

Some products may qualify for free shipping, which will be clearly displayed on the product page or at checkout.

4. Estimated Delivery Time

Delivery times vary by vendor and destination.

Estimated Delivery Ranges:

  • US Orders: 2–7 business days
  • International Orders: 7–15 business days

These are estimates, not guarantees. Delays may occur due to customs, weather conditions, or carrier issues.

5. Multiple Vendor Orders

If your order contains items from multiple suppliers:

  • Items may ship separately
  • You may receive multiple tracking numbers
  • Shipping charges are calculated per vendor and combined at checkout

6. Tracking Information

  • Once your order ships, tracking details will be emailed to you (if available).
  • Tracking updates may take 3–7 business days to appear in the carrier system.

7. Customs, Duties & Taxes

  • International orders may be subject to customs duties, taxes, or import fees.
  • These charges are the customer’s responsibility and are not included in product or shipping prices.
  • US-Gifts “Stores Matrix 4U” is not responsible for customs delays or fees.

8. Incorrect Address & Failed Delivery

Please ensure your shipping address is correct at checkout.

We are not responsible for:

  • Orders delivered to incorrect addresses provided by the customer
  • Packages returned due to incomplete or incorrect address details

Reshipping costs may apply.

9. Lost or Delayed Packages

If your order:

  • Has not arrived within 45 business days, or
  • Shows no tracking updates for an extended period

Please contact us at [support@storesmatrix4u.com], and we will assist you promptly.

10. Contact Us

For any shipping-related questions, please contact:

📧 Email: support@storesmatrix4u.com
🌐 Website: US-Gifts “Stores Matrix 4U”

Our support team is happy to help.